We make sure that your purchase at our platform becomes a memorable and hassle-free experience altogether. However, if you do not find the product satisfactory and wish to replace it or return it with another one, our easy to return and refund policy will help you to do so. The following steps will give you a streamlined idea of the entire process.
A return request has to be placed within SEVEN DAYS from the date of delivery of the product.
Once we receive the request, we shall send across a mail stating confirmation of the same and enquiring about your bank account details for returning the funds.
The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility.
Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, invoices, original boxes and must not carry any stain, sweat patches or body odor on it, must not be torn or damaged, product must not be washed or dry cleaned defined as essentials.
Once we get the product in our warehouse, it shall be put under quality testing.
The returned products are subject to verification and quality checks by us in order to determine the legitimacy of the complaint or return.
If the product qualifies certain parameters, we shall send across another mail confirming the return and assuring a full refund.
You are expected to receive the entire refund amount credited to your bank account within next 4-5 business days.
Products purchased on Sale / Discount / Offers are NOT eligible for Return / Exchange / Refunds.
Any purchase can be cancelled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you. If a cancellation is requested prior to the shipment of the same, the entire amount paid will be returned.
Refund will be processed only through net banking. No other modes are practiced from our end.
We also make sure that the information regarding the bank accounts of the customers will remain private and confidential.
No returns can be entertained in case of international shipments other than damaged products and the concern has to be reported within 3 days from the date of delivery.